Customer returns policy

Shop with confidence

We at PersJewel constantly strive to thrill our customers with our jewellery. We have great confidence in the design and quality of our products. However, if for any reason you wish to return a product, you are requested to send it back to us in the original packing within 100 days of receipt. We will refund your money (minus the shipping costs) as soon as the item arrives at our warehouse. Please note, in the event that you decide to return a product, you will be liable for any additional costs that may be incurred, such as customs and inspection fees.

Customer satisfaction

PersJewel is committed to ensuring maximum customer satisfaction. All our products are crafted with the utmost precision and care. Occasionally, the finished product may differ slightly from the picture or simulation that is displayed on our site. PersJewel accepts full responsibility for these minor deviations. Furthermore, in the unlikely event that the product you receive does not match your order, you are kindly requested to contact us immediately. We will arrange for you to return the item to us and, on receipt, will dispatch the correct product. Alternatively, should you decide to return the item of jewellery (and request a refund), we will credit your account (plus the shipping costs) as soon as the item arrives at our warehouse.  

Non-standared items

We can tailor our designs to match your style and mood. For a little extra, you can add a unique touch to that special gift. While we make every effort to accommodate our customers’ wishes, please be aware that non-standard items are not covered by our customer returns policy.

Important note

The company, its managers and workers cannot assume liability for any damage, direct or indirect, that may result from the purchase of a product from this website.